Fr's Mama and Cl get upset

As per yesterday's decision, we gave him a pull up and kept taking him to toilet every half hour or 20 minutes leaving aside every other task. Still sometimes there was pee in his diaper. Looked like he was emptying his bladder even if there was a spoon or a half of pee in it. Once while he was peeing in the seat his bodysuit's back bottom part which is always quite long fell into the pee bowl and got wet. We changed him and decided that we will tell his mother today that since he is on potty training he can't be given bodysuits anymore as he can't manage them by himself; he needs to be given proper vests which he can pull up or down himself.

The chance to tell this didn't arise. The moment she walked in and saw the bundle of wet bodysuit she flew into a temper. She stormed into the classroom where Cl was and demanded in an insultingly loud, insolent and angry tones that how did his bodysuit get wet. Cl tried explaining but she wasn't ready to listen and made some comments which meant she was sure we were not taking him to toilet. Knowing her character, I had anticipated something of this kind due to which even though it was my time to go home I had still been lingering around just to talk to her and avoid any ugly situation. But by the time I entered into the argument between Cl and her Cl had already taken offence. She looked hurt, angry and so upset that I really felt very bad for her.  

The situation was bad but somehow due to my straightforward and crystal clear talking the mother's anger and confusion cleared in a minute and she started apologizing to Cl but Cl excused herself and went inside really bruised and incensed. I tried my best to pacify both of them but personally I feel Cl has a right to be angry at being accused and mistrusted like this. We have worked so hard to deliver maximum satisfaction to children and parents but if they still distrust us and actually think that we shirk from our duty than that's just not done.

I later saw the mother talk to My and then go into the office to talk to Stf. Maybe she was only talking about something else or maybe complaining about us regarding this incident...I shall discover on Monday.